These Vendor Terms and Conditions ("Terms") govern your participation as a vendor on the online marketplace provided by Zenmach Technologies Private Limited ("Zenmach," "we," or "us").
By becoming a vendor and using our platform, you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
1. Vendor Eligibility and Registration
1.1. To become a vendor on Zenmach's online marketplace, you must meet the following eligibility criteria:
a. You must be a legally registered business entity.
b. You must have the necessary licences, permits, and authorizations to sell products/services.
c. You must comply with all applicable laws, regulations, and industry standards.
1.2. To register as a vendor, you must provide accurate, complete, and up-to-date information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized use or suspected security breach.
2. Vendor Responsibilities
2.1. You agree to:
a. Comply with all applicable laws, regulations, and these Terms while using Zenmach's platform.
b. Provide accurate and truthful information about your products/services, including descriptions, pricing, and availability.
c. Fulfil orders promptly and provide high-quality customer service to buyers.
d. Maintain adequate inventory levels to meet the demands of buyers.
e. Safeguard the privacy and confidentiality of buyer information obtained through the platform.
f. Handle any disputes or customer complaints in a professional and timely manner.
g. Ensure that your products/services comply with all safety standards, legal requirements, and applicable warranties.
h. Adhere to Zenmach's policies and guidelines, as communicated by Zenmach from time to time.
3. Product/Service Listing and Descriptions
3.1. You are responsible for the accuracy, completeness, and legality of your product/service listings and descriptions.
3.2. You must provide clear and truthful information about your products/services, including specifications, features, dimensions, materials, and any applicable warranties or guarantees.
3.3. You must not list prohibited or infringing items/services on Zenmach's platform, as outlined in our policies and guidelines.
4. Intellectual Property
4.1. You represent and warrant that you own or have the necessary rights, licences, and permissions to use any intellectual property (such as trademarks, logos, product images) associated with your products/services.
4.2. You grant Zenmach a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your product/service listings on the platform for the purpose of promoting and facilitating sales.
5. Prohibited Activities
5.1. As a vendor on Zenmach's platform, you must not engage in any of the following activities:
a. Selling counterfeit, infringing, illegal, or prohibited items/services.
b. Misrepresenting your products/services, including false claims, deceptive advertising, or misleading pricing information.
c. Engaging in fraudulent or deceptive practices, including but not limited to shill bidding, review manipulation, or fake sales.
d. Interfering with the operation or security of Zenmach's platform or other vendors' accounts.
e. Violating any applicable laws, regulations, or third-party rights.
6. Fees and Payments
6.1. Zenmach may charge fees or commissions for using its platform or for specific services, as outlined in our separate Vendor Fee Agreement. By becoming a vendor, you agree to pay any applicable fees in a timely manner.
6.2. Zenmach will provide transparent information about fees, charges, and payment processes.